Refund Policy

1. Digital Nature of Products

All products sold on this website are digital software products, including plugins (.dll), desktop applications (.exe), and subscription-based software licenses for Tekla Structures.

All products are delivered electronically after successful payment.

By purchasing, you acknowledge that you are purchasing a digital product delivered electronically.

2. No Refund Policy (All Sales Are Final)

All sales are final and non-refundable once the product has been delivered.

We do not offer refunds, returns, or exchanges for purchased products or subscriptions.

• change of mind after purchase
• lack of usage or inactivity
• compatibility with user environment or third-party software
• misunderstanding of product functionality
• accidental purchase
• inability to use the product on a specific system

3. Trial Period (14 Days)

Where available, products may include a 14-day free trial period.

Users are encouraged to fully evaluate the product before purchasing a license.

By completing a purchase, you confirm that you have had the opportunity to test the product.

4. Licensing Model

All products are provided under a 1-year subscription license.

• no perpetual licenses
• no automatic renewal
• manual renewal required
• device-based activation system
• activation limits based on purchased plan

5. Delivery of Digital Goods

After successful payment via WayForPay, the license is generated automatically and download access is granted immediately.

6. Technical Support

Technical support is provided for installation, activation, and licensing issues.

Support does not include guarantees of refunds, credits, or extensions.

Contact: support@hashdot.me

7. Chargebacks and Payment Disputes

You agree to contact support before initiating any payment dispute or chargeback.

Unauthorized or unjustified chargebacks may result in suspension or termination of access to licenses and services.

8. Billing Errors

Billing errors, duplicate charges, or incorrect transactions may be corrected upon verification.

Verified duplicate payments may be refunded or credited at our discretion.

9. Free Products and Trials

Free and trial products are provided "as is" without any refund expectations.

10. Custom Services

Custom development, consulting, or enterprise services are handled separately.

Refund terms for such services are defined individually in a separate agreement.

11. Acceptance of Policy

By completing a purchase, you acknowledge that you have read and agree to this Refund Policy.